Our 15 days returns and exchange policy gives you an option to return or exchange items purchased on zoomve.in for any reason within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There two ways to return the product to us:
- Reverse pickup: Reverse pickup is not available at present but you can courier it directly to our warehouse address. We are in a process of applying reverse pickup facility with our courier partners and soon we will provide reverse pickup facility also to our customers.
- Self-Ship: The customer needs to ship the shoe/ any other product back to our warehouse through India post parcel or registry service and once the product will be received by us we initiate the refund or exchange.
However all exchanges are subject to stock availability of product. If you choose to exchange an item, our logistics partner will deliver the new item to you as soon as your old shipped product will be received by us.